42%
automated chat rate for a gaming business
AI-Powered Chatbots
Chatbots your customers love and your team trusts.
AI-powered chatbots that qualify leads, resolve support, and improve customer experience - without confusing users or tanking conversions.
Built for outcomes, not gimmicks
Most chatbots are built around a business. Ours are built around the customer.
The result: a bot that behaves like a 24/7 sales rep and support agent - not a dead end. You get one predictable build, continuous improvements, and full ownership. No lock-in. No nonsense.
Real outcomes
Results
26%
reduction in support costs for a healthcare brand
2 weeks
Launch time for financial services firm
Perfect fit
Who we're for
- Ecommerce brands drowning in repetitive support
- B2B teams needing stronger, faster lead qualification
- Service companies that want instant answers without hiring
- SaaS teams with onboarding questions piling up
- Agencies wanting a white-label bot partner they can rely on
If you want a chatbot that performs instead of frustrates - this is for you.
Simple process
How it works
A simple 3-step model that keeps everything clear, predictable, and yours.
1
Build (one-time fee)
A complete, custom chatbot built around your customer journeys.
You get:
- Full chatbot design and build
- AI training on your FAQs, products, services
- Tailored flows (sales, support, operations)
- Smart routing, targeting, and triggers
- Analytics and tagging setup
- Website integration and styling
- Walkthrough videos for your team
From
$3,000 / £2,000
You own the bot outright.
2
Optimise (optional subscription)
Your bot gets better based on real conversations - every week, month, or quarter.
We improve:
- Flows
- AI accuracy
- Routing + targeting
- Lead capture
- Automation + efficiency
- Customer journeys
- Reporting + insight
$1,200 / £850
per week, month, or quarter
Pause, change, or cancel anytime.
3
Own
No proprietary systems.
No withheld logic.
No lock-in.
Built in your Chatbot.com licence from day one.
Take it in-house whenever you want.
Capabilities
What your bot can do
- Answer FAQs 24/7
- Recommend products/services
- Capture email, phone, intent
- Qualify leads
- Route to the right person or team
- Troubleshoot issues
- Reduce agent workload dramatically
This is automation that actually helps your customers.
Ongoing support
What's included in Optimise
Each cycle includes:
- Flow improvements
- Updated AI knowledge
- New features + tweaks
- Bug fixes
- Routing/targeting tweaks
- Performance reporting
This is how your bot stays sharp, accurate, and commercially valuable.
About us
Our story
After 14 years running one of the UK & USA's leading chat outsourcing firms, one pattern was impossible to ignore:
- broken flows
- bad targeting
- confusing automations
- data nobody understood
BotsBuilt exists to fix that.
To build bots that deliver real commercial value.
Joe Bush, Founder.
Questions
FAQ
Do we keep the bot if we cancel?
Yes. It's built in your own Chatbot.com licence.
Can it integrate with our CRM/helpdesk?
Absolutely.
How long does a build take?
1–3 weeks depending on complexity.
Which platform do you use?
Can we run it ourselves later?
Yes. You can take it fully in-house at any point.
Anything else to pay for?
Just your Chatbot.com licence (typically $50-$170/mo).
I have another question
Happy to help - just ask.
Ready?
Ready to build a bot that actually performs?
Let's build something your customers choose to use.